Got Cannabis Questions?
Get Answers Here
Questions we hear often at Haven cannabis dispensaries.
At Haven, we believe in transparency and giving our customers an excellent experience.
We understand you may have questions about our dispensary, cannabis products, loyalty programs, and reward points – so we created a place for you to find this general information fast.
If you have a question that we haven’t answered here, we invite you to give us a call or stop by one of our four recreational dispensaries in Southern California and consult with one of our knowledgeable cannabis experts.
HAVEN SOCIETY REWARDS
How can I join HAVEN Society Rewards?
You can signup right here!
Where are my points?
Your points are located in your Haven Society wallet. If you have lost the link, you can retrieve it here.
How do I access my Haven Society wallet?
When you signed up with your mobile phone number to the Haven Society loyalty rewards program you received a link to view your wallet and view your point balance. Additionally, every time you make a purchase you will receive a text message with your points balance and a link to your wallet, you can also view here.
How many points do I have?
Once you make your first purchase and every purchase following you you are able to view your rewards point balance in your Haven Society walle (you must be a member of the Haven society rewards program). If you have lost the link to your Haven Society rewards wallet, you can retrieve it here.
How can I redeem my points?
Currently points can be redeemed in any of our four locations, at our Express kiosks or using our Express curbside pick up (part of our social distancing practices during the Covid 19 outbreak). Unfortunately you cannot redeem points on delivery orders at this time, however we are working on a solution to make it possible in the future.
Do I need to make a purchase to redeem my points?
Yes, you must make a minimum $10 purchase.
Do the products I can redeem with my rewards change?
Yes, that’s one of the rewards of being part of the Haven Society. You are not limited to one product selection. These products change every week to 2 weeks.
Why aren’t my points adding up?
Your points may not be adding up if you recently changed phone numbers or if you placed an online or delivery order. Regardless, we got your back and you can contact us with any discrepancies at email@example.com. Please include your full name, phone number, the store you visited or if it was a delivery/online order, along with the ‘Trans No.’ listed on your receipt and we will promptly investigate the discrepancy.
Do my points expire?
Points do expire if you have not made a purchase within 365 days.
DISCOUNTS & DEALS
Do you offer discounts for my first purchase?
Do you offer a cannabis industry discount?
Do you offer a discount for medical patients?
Do you offer a student discount?
How can I see your daily deals?
Do you offer a discount on my birthday?
Heck yes! Come in on your birthday and get a free pre-roll of your choice. (some restrictions apply)
Can I use multiple discounts?
You can have multiple discounts for different products; however, multiple discounts cannot be applied to the same product. We however will run promotions on Instagram that we allow our guests to stack so make sure you are following us @YourHavenStores
IDs & MEDICAL RECOMMENDATIONS
Do you accept out of State IDs?
Can I visit the shops with just one ID?
Why do you have to check my ID?
Do I need a REC (Doctor’s Recommendation)?
To buy adult-use cannabis (Recreational), you must be at least 21 years of age or older with a valid government-issued ID.
How do I apply for a Medical (MMIC) card?
Is there a limit as to how much I can purchase?
Do you have ATMs onsite?
Can I pay with a credit or debit card?
Can I pay with a credit card?
Do you charge tax?
How does curbside pick-up work?
Do you deliver to my area?
How much is delivery to my area?
Is there a minimum I need to spend to have my product delivered?
Do you accept credit cards?
Can I use my First Time Discount Card?
I have never shopped with you before, how does it work?
If you are a new customer, we will require some additional information via text and/or email to validate your age and identity. California law requires that all customers must show a valid ID to prove they are 21 or older. A driver’s license or passport is sufficient.
What is required to make a purchase?
Don’t worry, our awesome dispatchers will walk you through all of the little details once you place the order to make it completely painless.
California law requires that all customers must show a valid ID to prove they are 21 or older. A driver’s license or passport is sufficient.
Do I have to be present when the delivery Driver shows up?
Is there a limit as to how much I can spend?
For returning customers, there are state mandated limits on the amount of cannabis you can purchase in one day: 1 ounce of adult use cannabis per day OR up to 8 ounces per day for medical patients with proper documentation.