Got Cannabis Questions?

Get Answers Here

Questions we hear often at Haven cannabis dispensaries.

Haven Society Rewards
Discounts & Deals
IDs & Medical Recommendations
Payments
Curbside Pickup
Delivery
Products
Returns

At Haven, we believe in transparency and giving our customers an excellent experience.

We understand you may have questions about our dispensary, cannabis products, loyalty programs, and reward points – so we created a place for you to find this general information fast.

If you have a question that we haven’t answered here, we invite you to give us a call or stop by one of our four recreational dispensaries in Southern California and consult with one of our knowledgeable cannabis experts.

HAVEN SOCIETY REWARDS

How can I join HAVEN Society Rewards?

You can signup right here!

Where are my points?

Your points are located in your Haven Society wallet. If you have lost the link, you can retrieve it here.

How do I access my Haven Society wallet?

When you signed up with your mobile phone number to the Haven Society loyalty rewards program you received a link to view your wallet and view your point balance. Additionally, every time you make a purchase you will receive a text message with your points balance and a link to your wallet, you can also view here.

How many points do I have?

Once you make your first purchase and every purchase following you you are able to view your rewards point balance in your Haven Society walle (you must be a member of the Haven society rewards program). If you have lost the link to your Haven Society rewards wallet, you can retrieve it here.

How can I redeem my points?

Currently points can be redeemed in any of our four locations, at our Express kiosks or using our Express curbside pick up (part of our social distancing practices during the Covid 19 outbreak). Unfortunately you cannot redeem points on delivery orders at this time, however we are working on a solution to make it possible in the future.

Do I need to make a purchase to redeem my points?

Yes, you must make a minimum $10 purchase.

Do the products I can redeem with my rewards change?

Yes, that’s one of the rewards of being part of the Haven Society. You are not limited to one product selection. These products change every week to 2 weeks.

Why aren’t my points adding up?

Your points may not be adding up if you recently changed phone numbers or if you placed an online or delivery order. Regardless, we got your back and you can contact us with any discrepancies at info@myhavenstores.com. Please include your full name, phone number, the store you visited or if it was a delivery/online order, along with the ‘Trans No.’ listed on your receipt and we will promptly investigate the discrepancy.

Do my points expire?

Points do expire if you have not made a purchase within 365 days.

DISCOUNTS & DEALS

Do you offer discounts for my first purchase?

Yes, once you sign up for our Haven Society program you are qualified for a first time member discount. For a limited time only, HAVEN is currently offering 4 first time deals. You will receive increasing discounts from 10% to 25% during your first 4 visits with us.

Do you offer a cannabis industry discount?

Of course we do! We offer a generous 15% discount for our industry partners with proof that you are currently employed in the industry (we do verify).

Do you offer a discount for medical patients?

We offer a generous 15% discount for our medical patients that have a state recognized medical recommendation card (MMIC).

Do you offer a student discount?

We sure do! Students receive a 10% student discount as long as you can show evidence that you are currently enrolled in classes for this academic year. Evidence consists of a valid college ID card AND proof of enrollment in the current academic year. Evidence will be required twice yearly and maintained in your profile.

How can I see your daily deals?

Sign up for our Loyalty program to receive regular text messages with daily deals and other specials. You can also see our daily deals here on our events page and keep up with us on Instagram at @YourHavenStores for more updates.

Do you offer a discount on my birthday?

Heck yes! Come in on your birthday and get a free pre-roll of your choice. (some restrictions apply)

Can I use multiple discounts?

You can have multiple discounts for different products; however, multiple discounts cannot be applied to the same product. We however will run promotions on Instagram that we allow our guests to stack so make sure you are following us @YourHavenStores

IDs & MEDICAL RECOMMENDATIONS

Do you accept out of State IDs?

Yes, as long as the ID is valid and up to date. No expired IDs will be allowed.

Can I visit the shops with just one ID?

Yes, as long as the ID is valid and is not expired.

Why do you have to check my ID?

California law requires that all customers must show a valid ID to prove they are 21 or older. A driver’s license or passport is sufficient.

Do I need a REC (Doctor’s Recommendation)?

No, you do not need a medical recommendation as long as you are 21 years old and have proof of ID, unless you are at least 18 years of age but younger than 21. In that case, you must be 18 years of age or older and have either a current physician’s recommendation, a valid county-issued identification card, or be a Primary Caregiver as defined in Health and Safety Code Section 11362.7(d).

To buy adult-use cannabis (Recreational), you must be at least 21 years of age or older with a valid government-issued ID.

How do I apply for a Medical (MMIC) card?

You must apply for an MMIC in person at the Health Department of the county in which you reside .

Is there a limit as to how much I can purchase?

The state mandated limits on the amount of cannabis you can purchase in one day are 1 ounce of adult use cannabis per day or up to 8 ounces per day for medical patients with proper documentation.

PAYMENTS

Do you have ATMs onsite?

Yes, we have ATMs onsite at all of our locations.

Can I pay with a credit or debit card?

At this time we are not accepting credit or debit cards, but we will be accepting debit cards starting next week. Please bring cash or you can get cash at one of our ATMs.

Can I pay with a credit card?

No, unfortunately we are currently unable to take payment online at this time.

Do you charge tax?

Yes, California requires all LEGAL licensed dispensaries to charge tax. We are required to collect excise tax paid to the state of California, as well as city and sales tax.

CURBSIDE PICKUP

How does curbside pick-up work?

It’s really cool! You can conveniently order online and in approximately 30 minutes your order will be ready for pick up at the HAVEN location you ordered from. Curbside pickup is being offered during this time to help keep all of our community and employees safe by limiting the amount of interaction while Californians are respecting the local stay-at-home orders.

DELIVERY

Do you deliver to my area?

You can check if your address falls into our current delivery area here.

How much is delivery to my area?

How about FREE! If we deliver to your area you just need to meet the minimum order size. Check your address here.

Is there a minimum I need to spend to have my product delivered?

Yes. You can check that here by entering your zip code..

Do you accept credit cards?

Currently we are only accepting cash for deliveries.

Can I use my First Time Discount Card?

Heck yes! Our Dispatchers have access to your purchase history and will remind you if you are eligible for a discount (yes, they are that cool).

I have never shopped with you before, how does it work?

Easy! Select Delivery here on our website and enter your zip code to see if we service your area. Then select the products you would like to purchase and checkout. We will call you to confirm your order and delivery address.

If you are a new customer, we will require some additional information via text and/or email to validate your age and identity. California law requires that all customers must show a valid ID to prove they are 21 or older. A driver’s license or passport is sufficient.

What is required to make a purchase?

For your first order only, we will required a selfie of you holding your ID, and a photo of the back.

Don’t worry, our awesome dispatchers will walk you through all of the little details once you place the order to make it completely painless.

California law requires that all customers must show a valid ID to prove they are 21 or older. A driver’s license or passport is sufficient.

Do I have to be present when the delivery Driver shows up?

Yes, there is no exception to that rule (California law requires it)

Is there a limit as to how much I can spend?

If you are a new customer to HAVEN, we limit your first transaction to $150 or less on delivery orders.

For returning customers, there are state mandated limits on the amount of cannabis you can purchase in one day: 1 ounce of adult use cannabis per day OR up to 8 ounces per day for medical patients with proper documentation.

How do I place an order for delivery?

Easy! Select the delivery button at the top right of our website.

Are your prices the same online as they are in the stores?

Yes, all prices are the same.

Can I use my Loyalty points?

Currently our loyalty system is only valid for in-store purchases. We are working to have that accessible through delivery in the future.

Do you only deliver to residential addresses?

We can deliver to any commercial or residential address, as long as the person making the order is over 21 years old for recreational, or over 18 for medical and possesses a Medicinal Recommendation card.

Do you accommodate special requests (e.g. meet me outside)?

Yes, our dispatcher will work with you to meet any special requests for delivery to make it more convenient or discreet for you.

Are your cars marked?

No. We offer discrete delivery. Our cars have no markings or indication that we are a cannabis company.

Does the driver carry change?

For their safety the driver does carry a very limited amount of change, some small bill change, but no coins. It is best to ensure that you have near exact change for the delivery driver.

Do you drivers wear uniforms?

Your driver will be wearing a black polo shirt and khaki pants. They will also be super awesome and polite!

Will someone notify me when my product will be delivered?

Absolutely, you can expect to get up to two text messages, one while they are in transit and the other when the driver arrives at the delivery location.

How will I know it is my driver?

The driver will text you as they arrive at the delivery location

PRODUCTS

Do you carry half ounces?

We carry flower in a variety of sizes including 1g, ⅛ oz, ¼ oz, ½ oz, and up to 1 full ounce.

Do you carry $5 pre-rolls?

Yes, we carry a variety of pre-rolls, including $5 pre-rolls.

What is your strongest Indica?

We have a large selection of indica flower to choose from, with various brands and strengths. Feel free to call your nearest store or come on in and let one of our wonderful associates guide you in the right direction.

Do you carry Orchid?

Yes, we carry Orchid products.

Do you Carry Stiiizy?

Yes, we carry Stiizy products.

RETURNS

Do you accept returns or exchanges?

HAVEN proudly offers a 30 day exchange or return policy. We will return or exchange unopened or defective product only when accompanied by the original receipt. Returns or exchanges will only be accepted at the location in which it was purchased.