Haven Society Terms & Conditions
The HAVEN SOCIETY is intended for personal use only. Commercial use is prohibited. This program is not targeted towards, nor intended for use by, anyone under the age of 21.
HAVEN SOCIETY is one way in which HVN endeavors to reward and thank loyal customers for patronizing our business, and purchasing products at HVN retail locations “Stores”. Members of HAVEN SOCIETY are able to earn and accumulate “Points” that can be redeemed for HAVEN SOCIETY benefits, also known as “Rewards,” at participating HVN Stores in the State of California. Unfortunately, not all Stores have the ability to award Points or honor Rewards at this time.
JOINING HAVEN SOCIETY
There is 1 (one) way to enroll in HAVEN SOCIETY and begin accumulating Points:
Join HAVEN SOCIETY by visiting a HVN retail location and making a qualifying purchase. The registration process may require that you provide the following information: email address, physical address, telephone number, birthday, name, and marketing preferences.
The benefits that are available to you through HAVEN SOCIETY are based on the number of “Points” that you earn. You can earn Points by making qualifying purchases in person at participating HVN Stores.
You will earn Points based on the value of your purchase at the rate of two (2) Points for each One Dollar ($1.00) you spend at participating HVN Stores, some exclusions apply. Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, may also be excluded and ineligible for Point accrual. Points may be earned and awarded in fractional amounts depending on the value of your purchase. Generally, Points for qualifying purchases from participating Stores are automatically added to your account within twenty-four (24) hours. From time to time, we, or others acting with our permission, may offer you special promotions that offer you “Promotional Points.” Promotional Points, such as “bonus” Points, will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer.
If you void a purchase made at an HVN store, HVN will deduct the Points that you were awarded for that purchase, potentially resulting in a negative Point balance on your account. If you return merchandise that you purchased, HVN will deduct Points from your account.
HAVEN SOCIETY LEVELS
You can view and track your Point balance and available Rewards at a HVN location by asking a sales associate and providing your identifying information. HVN reserves the right to change the number of benefit levels and to change the benefits and Rewards associated with each level in its sole discretion at any time. To qualify for the birthday Reward, you must join HAVEN SOCIETY at least seven (7) days before your birthday and have made at least one Point-earning transaction. Your birthday Reward will be automatically added to your account on your birthday (that is, the birthday date of record that you provided in your HVN account information), and is valid only on that date. You will receive only one (1) birthday Reward regardless of the number of accounts you have.
There are no membership fees associated with HAVEN SOCIETY. Points accumulated under the program are promotional and have no cash value. Your Points, Rewards, and your account under HAVEN SOCIETY are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) HAVEN SOCIETY account that is personal to you.
Without notice to you, HVN also reserves the right to “unregister” and make ineligible for the HAVEN SOCIETY account that has been inactive for two (2) consecutive years. Inactive is defined as no Points earned. In the event that your account is unregistered or rendered inactive, then all accumulated Points in your account are void.
HVN reserves the right to terminate, discontinue or cancel the HAVEN SOCIETY at any time and in its sole discretion without notice to you.