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questions we hear often at haven cannabis dispensaries

At Haven, we believe in transparency and giving our customers an excellent experience.


We understand you may have questions about our dispensary, cannabis products, loyalty programs, and reward points – so we created a place for you to find this general information fast.


If you have a question that we haven’t answered here, we invite you to give us a call or stop by one of our recreational dispensaries in Southern California and consult with one of our knowledgeable cannabis experts.

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haven society rewards

  • How can I join Haven Society Rewards?

  • Where are my points?

    Your points are located in your Haven App. Click here to download

  • How can I redeem my points?

    Must have the Haven App to redeem. Currently you redeem points with any of our budtenders at the store during checkout. Points can be redeemed through curbside and delivery. 

  • Do I need to make a purchase to redeem my points?

    Yes, you must make a minimum $10 purchase. Some limitations may be required. 

  • Do the products I can redeem my rewards with change?

    Yes, that’s one of the rewards of being part of the Haven Society. You are not limited to one product selection. These products change every week to 2 weeks. *Subject to availability

  • Why arent my points adding up?

    Your points may not be adding up if you recently changed phone numbers or if you placed an online or delivery order. Regardless, we got your back and you can contact us with any discrepancies. Please include your full name, phone number, the store you visited or if it was a delivery/online order, along with the ‘Trans No.’ listed on your receipt and we will promptly investigate the discrepancy. 

  • Do my points expire?

    Points do expire 365 days after the points were received.

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discounts and deals

  • Do you offer discounts for my first purchase?

    Yes, we have first time customer discounts that vary by store, please call your local HAVEN dispensary to inquire as to the current discount available.

  • Do you offer a cannabis industry discount?

    Of course we do! Offers vary by location, please contact your local store for the most up to date offer 

  • Do you offer a discount for medical patients?

    Offers vary by location, please contact your local store for the most up to date offer 

  • Do you offer a student discount?

    Offers vary by location, please contact your local store for the most up to date offer.

  • How can I see your daily deals?

    Sign up for our Loyalty program to receive regular text messages with daily deals and other specials. You can also see our daily deals here on our deals page.

  • Do you offer a discount on my birthday?

    Heck yes! Come in on your birthday and get a free pre-roll of your choice. (some restrictions apply)

  • Can I use multiple discounts?

    You can only apply one discount or promotion per purchase. 

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identification and medical recommendations

  • Do you accept out of state IDs?

    Yes, as long as the ID is valid and up to date. No expired IDs will be allowed.

  • Can I visit the shop with just one ID?

    Yes, as long as the ID is valid and is not expired.

  • Why do you have to check my ID?

    California law requires that all customers must show a valid ID to prove they are 21 or older. A driver’s license or passport is sufficient.

  • Do I need a REC (doctor's recommendation)?

    No, you do not need a medical recommendation as long as you are 21 years old and have proof of ID, unless you are at least 18 years of age but younger than 21. In that case, you must be 18 years of age or older and have either a current physician’s recommendation, a valid county-issued identification card, or be a Primary Caregiver as defined in Health and Safety Code Section 11362.7(d).


    To buy adult-use cannabis (Recreational), you must be at least 21 years of age or older with a valid government-issued ID.

  • How do I apply for a Medical (MMIC) card?

    You must apply for an MMIC in person at the Health Department of the county in which you reside .



  • Is there a limit to how much I can purchase?

    The state mandated limits on the amount of cannabis you can purchase in one day are 1 ounce of adult use cannabis per day or up to 8 ounces per day for medical patients with proper documentation.

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payments

  • Do you have ATMs onsite?

    Yes, we have ATMs onsite at all of our locations.

  • Can I pay with a credit or debit card?

    Unfortunately, not at this time.

  • Can I Pay with a credit card or debit card online?

    Unfortunately, not at this time 

  • Do you charge tax?

    Yes, California requires all LEGAL licensed dispensaries to charge tax. We are required to collect excise tax paid to the state of California, as well as city and sales tax depending on location.

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curbside pickup

  • How does curbside pickup work?

    It’s really cool! You can conveniently order online and in approximately 30 minutes your order will be ready for pick up at the HAVEN location you ordered from. Curbside pickup is offered to help keep all of our community and employees safe.

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delivery

  • Do you deliver to my area?

  • How much is delivery & minimum to my area?

    How about FREE! If we deliver to your area you just need to meet the minimum order size.$75-$100 and depending on promotions in baskets. Check your address here. 

  • Do you accept credit cards?

    Unfortunately, not at this time 

  • Do you have Tap to Pay?

    Unfortunately, not at this time 

  • Can I use my First Time Discount?

    Heck yes! Our Dispatchers have access to your purchase history and will remind you if you are eligible for a discount (yes, they are that cool).

  • I never shopped with you before, how does it work?

    Easy! Select Delivery here on our website and enter your zip code to see if we service your area. Then select the products you would like to purchase and checkout. We will call you to confirm your order and delivery address.


    If you are a new customer, we will require some additional information via text and/or email to validate your age and identity. California law requires that all customers must show a valid ID to prove they are 21 or older. A driver’s license or passport is sufficient.

  • What is required to make a purchase?

    For your first order only, we will required a selfie of you holding your ID, and a photo of the back.


    Don’t worry, our awesome dispatchers will walk you through all of the little details once you place the order to make it completely painless.


    California law requires that all customers must show a valid ID to prove they are 21 or older. A driver’s license or passport is sufficient.

  • Do I have to be present when the delivery driver shows up?

    Yes, there is no exception to that rule (California law requires it)

  • Is there a limit to how much I can spend?

    If you are a new customer to HAVEN, we limit your first transaction to $150 or less on delivery orders.


    For returning customers, there are state mandated limits on the amount of cannabis you can purchase in one day: 1 ounce of adult use cannabis per day OR up to 8 ounces per day for medical patients with proper documentation.

  • How do I place an order for delivery?

  • Are your prices the same online as they are in store?

    Yes, all prices are the same.

  • Can I use my loyalty points?

    Currently our loyalty system is only valid for in-store purchases. We are working to have that accessible through delivery in the future. Must have HAVEN APP to redeem. 

  • Do you only deliver to residential addresses?

    We can deliver to any commercial or residential address, as long as the person making the order is over 21 years old for recreational, or over 18 for medical and possesses a Medicinal Recommendation card.

  • Do you accommodate special requests (e.g. meet me outside)?

    Yes, our dispatcher will work with you to meet any special requests for delivery to make it more convenient or discreet for you.

  • Are your cars marked?

    No. We offer discrete delivery. Our cars have no markings or indication that we are a cannabis company.

  • Does the driver carry change?

    For their safety the driver does carry a very limited amount of change, some small bill change, but no coins. It is best to ensure that you have near exact change for the delivery driver.

  • Do your drivers wear uniforms?

    Your driver will be wearing a HAVEN branded shirt. They will also be super awesome and polite!

  • Will someone notify me when my product will be delivered?

    Absolutely, you can expect to get up to two text messages, one while they are in transit and the other when the driver arrives at the delivery location.

  • How will I know its my driver?

    The driver will text you as they arrive at the delivery location.

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products

  • Do you carry half ounces?

    We carry flower in a variety of sizes including 1g, ⅛ oz, ¼ oz, ½ oz, and up to 1 full ounce.

  • Do you carry $5 prerolls?

    Yes, we carry a variety of pre-rolls, including $5 pre-rolls.

  • What is your strongest indica?

    We have a large selection of indica flower to choose from, with various brands and strengths. Feel free to call your nearest store or come on in and let one of our wonderful associates guide you in the right direction.

  • Do you carry West Coast Cure?

    Yes, we carry WCC products. You can shop them here at our downtown location, or view our other locations for other West Coast Cure products as well.

  • Do you carry Stiiizy?

  • Do you carry Jeeters?

    Yep! We have a wide range of Jeeters vapes and prerolls ready for you! 

  • Do you carry Camino?

    You know it. We have many gummies including those of Camino!

  • Do you carry CBN products?

    We sure do. HAVEN carries a variety of CBN products, check the menu and stop by! 

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careers

  • Are you hiring?

    HAVEN is always looking for new employees! Check our Careers Page Here

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returns

  • Do you accept returns or exchanges?

    HAVEN proudly offers a 30 day exchange or return policy. We will return or exchange unopened or defective product only when accompanied by the original receipt. Returns or exchanges will only be accepted at the location in which it was purchased.

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still have questions?

We are here and happy to help.


Give us a ring at any of our four recreational dispensaries in Southern California. Our team is here to provide thoughtful, honest advice if you have questions you’d like to chat about.